Frequently Asked Questions

We offer reminders via voice call, text, and/or email to avoid missed appointments. If you need to reschedule or cancel an appointment, you can do so by phone at (904) 490-6974.

Cancellations, no-shows, and rescheduled sessions without 24 hours’ notice will be subject to a cancellation fee of $190 (individuals), $240 (couples), and $70 (groups). The fee will be charged to your credit card on file.

This is necessary because a time commitment is reserved exclusively for you, and without 24 hours’ notice, we can’t reschedule this time for another client.

Before your first appointment, you will receive initial documentation to complete via a secure web portal. If you cannot complete this documentation electronically, please arrive 15 minutes before your scheduled appointment to do so in the office. You may be asked to complete additional paperwork or assessments based on the information provided.

Your first appointment will be a little different from our typical session. We will ask you a broad range of questions to understand your background and mental health history, identify your goals for counseling, explain your rights as a client, and answer any questions that you might have about the counseling process. This will provide an essential framework for our work together.

Please let me know, and we can discuss a payment plan.

It depends on you and your progress. Typically, folks are in therapy between 7 and 24 sessions. We’ll never rush your progress, though.

• Crisis management sessions are 23-32 minutes.
• Individual sessions are 53-55 minutes.
• Couples sessions are 60-75 minutes.
• Family/Group sessions are 60-90 minutes.

You can pay via any major credit card, FSA card, HAS card, Zelle, Venmo, or Cash App.

• Aetna Optum
• United Healthcare
• Medicare
• Florida Blue
• Tricare
• Oxford Health Plans 
• Humana
• UMR Oscar
• UHC
• Optum VA Community Care

Ultimately, all services rendered are the financial responsibility of the individual receiving the service.

Haha, great question! The classic “lie on the couch” is more of a movie stereotype than a reality.

In most therapy sessions, you don’t have to lie down unless you want to. It’s all about what makes you comfortable!

We can chat while sitting in chairs, curled up on a couch, or even having a walk if that feels better.

The key is creating a space where you feel safe to talk and explore what’s on your mind. So, there’s no pressure to recline like you’re in a Hollywood film! 😊